GlobeHealer is a company built on the principles and practices of modern medicine, as such we support and work with providers to help them deliver higher quality healthcare. We are also firm proponents of patient-centric healthcare, and support international efforts to customize healthcare of every patient. Providing quality care is the focus of all physicians, and we should judge ourselves and our peers using enough objective metrics to adjust for the subjective nature of quality. At first glance, the notion of patient-centric and value-based care may seem to benefit patients exclusively, with providers working to fulfill the needs of the patient without receiving anything in return. By including patient feedback on care quality within the broader context of their healthcare experience, providers have the opportunity to learn and to improve the care they deliver.
GlobeHealer employs such quality metrics to monitor patient experiences from triage to discharge. The manner in which we collect this data is notable, unique, and simple – we conduct patient interviews at each phase of their treatment to obtain honest, direct reviews of our preferred hospitals’ performances. Collecting patient feedback through ongoing interviews maintains a high level of detail, avoids the potential for “recall bias” while providing a comprehensive picture of the patients’ care.
These quality metrics are not only informative but also offer real insights for providers to improve and enhance patient satisfaction. GlobeHealer and most of our peer’s view data analytics, which includes quality metrics, as a vital tool for developing and enacting long-term strategies to the day to day work of patient care.
Patient feedback on our partner hospitals allows for the creation of hospital-specific data indices. These indices provide comprehensive analyses of each facility’s strengths and weaknesses. Quality metrics pinpoint underachieving areas within the patient experience so providers may focus their efforts towards improving those areas. For example, a facility may be a leader in the admissions process, but fall short in quickly obtaining specialist consults. This feedback clarifies previously unaddressed flaws in preferred hospitals and stimulates improvement.
An interconnected network of hospitals employing GlobeHealer’s services also benefits from competition. Our partner providers receive data-derived analysis gleaned from anonymous patient feedback and may compare one another using our performance and quality metrics. To garner larger patient volumes and attain a definite competitive advantage, our providers must emphasize and reward quality performance to increase their public profile. As providers improve their quality and shift toward patient-centric and value-based care, patients easily recognize these changes and select providers with the highest observable care quality.
GlobeHealer envisions a transparent healthcare system where providers learn to deliver care using data analysis. Healthcare is gradually shifting towards a new paradigm, where quality is the preeminent benchmark. Making the competitive landscape more transparent, inspires an informed, empowered and engaged patient population. Patients should not burden themselves with price concerns when deciding on their medical treatment. Through GlobeHealer, providers access the tools and expertise needed to increase patient satisfaction and improve patient outcomes.
GlobeHealer created an innovative platform and healthcare model to promote consistent, high-quality care. Our platform also benefits providers, helping clinicians treat quality as a means of streamlining patient care. GlobeHealer’s emphasis on improvements through quality focused care is mutually beneficial for patients and providers alike. While our plan calls for a drastic revision of current healthcare practices, GlobeHealer believes this vision is practical and eminently feasible.