Case Manager

Compared to the technological and scientific advances used daily in medical practice, the process of connecting patients to physicians, or institutions, who meet their treatment needs is archaic. Currently, the fastest way of setting up a patient appointment is for one physician to call another. This method is in urgent need of revision. GlobeHealer humbly proposes the following solutions.

Our system of connecting patients with high-quality institutions is unique in its efficacy and ability to enable both patients and physicians to schedule appointments quickly. GlobeHealer partners with elite institutions around the world – which enables our patients to receive priority access to providers and to use our innovative online portal. Patients can schedule visits, procedures, and obtain second opinions from other expert physicians. Providers may also expedite patient transfers from their facility to other institutions. GlobeHealer connects our international coalition of like-minded providers through our online resources and desire to improve patient care around the world.

Patients receive customized treatment options based on their cost preferences for care through our online portal. Our online portal also provides cost estimates for medical procedures in different regions around the world, which informs our users as they decide where to receive their medical care.

In addition to leveraging technology to connect patients to appropriate institutions efficiently, GlobeHealer assigns a Case Manager to each patient who guides the patient through the process of finding and receiving high quality, individualized medical care. GlobeHealer Case Managers are medical professionals who are uniquely qualified to aid and support patients throughout their healthcare journey. Our Case Managers are composed of a diverse group of doctors, nurse practitioners, and physician assistants.

Our Case Managers undergo additional training from our international panel of expert physicians, so they learn to quickly identify and address patients’ needs of the patients and determine the appropriate institution for their treatment. Our Case Managers communicate closely with GlobeHealer’s preferred providers to inform patients with cost quotes for their treatment plan. Case Managers get to know each patient, their medical history, chief complaint, and address any additional concerns or questions to the best of their ability. Our Case Managers also ensure patients who use the GlobeHealer system are well-informed, know what questions to ask physicians, and how to make the most of their treatment plan. This encourages better doctor-patient interactions by filling gaps in communications and fostering a comfortable environment based on mutual understanding.

Patients referred to providers through GlobeHealer are prepared with a standardized set of case documents. The documents include a File Summary, which is completed by our Case Managers. This File Summary serves as a portable medical record, is a single document containing all the vital information concerning the patient’s medical status. This document is a practical tool for Case Managers, guaranteeing that regardless of where in the world GlobeHealer patients go for their medical care, any provider will be able to look at this File Summary and immediately understand both the patient’s past medical history and current health concerns. This approach is yet another method by which GlobeHealer actualizes the vision of connecting patients to high-quality healthcare providers around the world.

The GlobeHealer approach to connecting patients with high-quality care and facilitating that care benefits healthcare providers as well. Our Case Managers will help complete all requisite documents before a patient arrives at the facility, resulting in a quick production of documents for providers. Case Managers will also retrieve any documents doctors need without exhausting the time and resources of the provider. Another advantage for providers obtained from GlobeHealer Case Manager involvement is the ability to follow the patients’ payments and ensure no issues occur. This means payments are delivered on time, and both sides agree to the total treatment cost. Additionally, our Case Managers connect patients to eRetail for medical products that the patient may need, once again helping keep doctors’ and nurses’ attention on their patients, not extraneous work. The combination of helping providers manage patients paperwork and obtaining medical products for patients underscores the strength of our Case Manager model.

Our model improves healthcare delivery, allowing providers to focus their efforts on care management and ensuring that their resources and time are efficiently utilized in patient care.

One of the most enticing prospects of partnering with GlobeHealer lies in the ability to supply providers with detailed analytics about their performance on core quality metrics so that they may draw comparisons with other elite providers around the world. Our Case Mangers compile quality data from patient visits and generate anonymous feedback to providers on their strengths and weaknesses. Therefore, quality metrics analysis provides suggestions to improve patient outcomes and attract more patients. Leveraging our online patient portal, we also supply providers with the ability to outsource their documentation, logistics, and referral work to us.

Creation of a dynamic patient portal and utilizing highly trained Case Managers to guide patients towards the best care options effectively embodies GlobeHealer’s concerted approach towards streamlining access to high-quality care. At the same time, GlobeHealer promotes improved doctor-patient communication by providing patients with the latest medical information to enhance dialogue between physicians and informed patients. GlobeHealer envisions a unified, international healthcare landscape directed towards providing the highest quality of patient care at an equitable cost. The healthcare network promoted by GlobeHealer is not only more efficient but also allows providers to focus on what they dedicated their lives to- applying medical science to help people using appropriate, high-quality medical care.